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Website Policies

Our website policies are designed with you the customer in mind to ensure that your online shopping experience with Loyalty Pet Treats will be secure, prompt, efficient and hassle-free. These terms & conditions govern the use of Loyalty Pet Treats Online. By using this service, you agree to be bound by these terms & conditions. At our sole discretion, we reserve the right to change, modify or otherwise alter these terms and conditions at any time. You can access this document at any time from the footer of the site on any page.


Purchasing from Loyalty Pet Treats Online

This website (“site”) is operated by Loyalty Pet Treats (referred to in these terms of sale as “we”, “us or “our”). These terms of sale apply to your purchase of products via our site.

Loyalty Pet Treats Online gives customers convenient, easy and secures shopping.

Products displayed on this site can be purchased using MasterCard, Visa, and Pay Pal through our secure DPS payment gateway. Customers can be confident that their details are protected by the latest security mechanisms.

You will be asked to register as a member of Loyalty Pet Treats Online. With this registration, your shopping address details will be stored, saving you the effort of entering these details each time you checkout. Registering with Loyalty Pet Treats Online allows you to choose to receive emails containing special deals and promotions.


Sale items

Any promotional coupons cannot be used with items on sale that are found on our sale page. Often our coupons will have a minimum spend which will often be stated where the coupon is promoted. The minimum spend total can include sale items, although the discount that the coupons applied will only apply to the products in the cart that are eligible.

Loyalty Points 

Coupons can’t be used in conjunction with Loyalty Points. As we are a small company, we are not in a position to absorb loyalty reward points being used on discounted items.

Due to the platform that the site is built on, it will not accept a reward claim if you have discounted items in your cart along with non-discounted items. So please save your reward points for those times when sales are not available.

Secure Shopping

Loyalty Pet Treats is conscious of the need for privacy and security for your Internet shopping experience.

We use sophisticated encryption technology. This means at the checkout, our servers and your PC encrypt (scramble) everything that you enter into your computer, such as credit card details, billing and delivery address. Because it is encrypted, other computers are unable to make sense of it, therefore keeping this information private.

There are visual clues on screen that tell you when you have entered a secure environment: at the bottom of your browser, the key or padlock icon, which is normally broken, becomes solid and the address of the document you are accessing begins with https:// (secure hypertext transfer protocol).

As part of the software used by Loyalty Pet Treats there are secure processes built into the store. Specifically the engine ensures:

  1. Every order has a unique number
  2. Every order is logged in a robust database
  3. All your payment details can only be retrieved by Loyalty Pet Treats in an encrypted session
  4. Confirmation emails of your order are sent to you the customer


We only email you if you want us to. We do not send unsolicited emails. When you register your email address with us, if you choose to, you go on a list to receive email announcements about products, offers and promotions from us.

Every email message we send includes an email address to which you can respond. If at any time you decide you do not want to receive our emails, simply click the unsubscribe link at the bottom of the newsletter. If you unsubscribe, you will continue to receive emails specifically related to your online orders.


Product Descriptions

The products will comply, in all material respects, with their product descriptions appearing on this site at the time when you submit the order. If a product does not comply with its product description, you may return the product(s) and accept a refund or exchange the product(s) – for more information please see our Returns page.


Pride Ourselves

We take pride in ensuring that your purchase arrives to you safely & in good order. To help with this we package most orders into cartons & tape securely to add to the protection of your product. Orders that are in satchels are packaged firmly & secure to protect your purchase. This means that your product leaves us in perfect condition and we trust our couriers to deliver it to you in the same condition as it left us.



The prices for the products listed on this site are in Australian dollars (AUD$) and do not include any delivery charges. Loyalty Pet Treats reserves the right to amend or rectify any errors in pricing or product specification within 24 hours of being notified of it or after an order has been processed.

Website Terms of Use

This website (“site”) is operated by Loyalty Pet Treats (referred to on this site as “the Company, “we”, “us” or “our”). Your use of this site is governed by these terms of use. By accessing and browsing this site you agree to be bound by these terms of use. We make this site available to you to in order to provide information about our products and services and enable you to purchase these products and services from us online. By accepting these terms of sale, you confirm your acceptance of the Terms of Use.

Intellectual Property Rights

All intellectual property on this site, including without limitation any trade marks, text, graphics and copyright, is owned by us or our content suppliers. We are the exclusive owner of all rights in the compilation, design and layout of this site.

Right to Use Site and Content

You may use this site only for the purposes for which it is provided. You must not use this site for fraudulent or other unlawful activity or otherwise do anything to damage or disrupt this site.

You may reproduce, copy and distribute the content of this site provided you only use that content for informational, non-commercial purposes and any reproduction includes a prominent acknowledgement of the Company’s rights in the relevant content. You may not reproduce copy or distribute the content on this site for any other purpose of in any other way without the Company’s prior written consent.

If you wish to link to any part of this site, you must get the Company’s prior written consent.

Your Information

Please ensure that any information that you provide when creating an account with us on this site is correct, complete and up-to-date and please advise us as soon as possible if any of this information changes or you become aware of any inaccuracy in the information you have provided. If you are providing information about a person other than yourself, you warrant that you are authorised by that person to provide that information.

You are responsible for maintaining your account’s confidentiality and password and preventing unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that your password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.


We endeavour to ensure that any content will be current, accurate or complete when you access it. However, we will take steps to correct any error or inaccuracy in any content which is brought to our attention within a reasonable time.

This site may from time to time contain content provided by third parties and links to third party sites. This is provided for your convenience only and we are not responsible for any third party content on our site or any site to which our site contains links. The inclusion of any such content or link does not imply our endorsement or approval of any linked website or any association with its owners or operators.

You must make your own assessment of the suitability of the content for your own purposes. You are solely responsible for the actions you take in reliance on the content on, or accessed through, this site. We may change the content on this site at any time without prior notice.

Force Majeure

We will not be responsible for any delay or failure to comply with our obligations under these terms of sale if the delay or failure arises from any cause which was beyond our reasonable control. This does not affect any of your statutory rights.

Consumer Guarantees Act

If the products are subject to Australian Consumer Law, you may have statutory rights and remedies which are not excluded nor limited by the above provisions unless you are acquiring the products for business purposes, in which case all of the above exclusions and limitations will apply and the Australian Consumer Law will not apply.

All Liability Excluded

To the extent permitted by law:

  1. all warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limitation, suitability, fitness for purpose, accuracy or completeness of this site or the content on or accessed through it; and
  2. We will not be liable for any damages, losses or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the content on or accessed through it.
  3. If the products are subject to Australian Consumer Law, you may have statutory rights and remedies which are not excluded nor limited by the above provisions unless you are acquiring the products for business purposes, in which case all of the above exclusions and limitations will apply and the Australian Consumer Law will not apply.

Additional Terms

Additional terms and conditions may apply for certain products or services which may be available through this site and any such additional terms and conditions must be read in conjunction with these terms of use.


At our sole discretion, we reserve the right to change, modify or otherwise alter these terms and conditions at any time. We may amend these terms of use from time to time, so you should check and read these terms of use regularly. By continuing to use this site after any such amendment, you are deemed to have agreed to the amended terms of use.

Jurisdiction and Governing Law

These terms of use and any matters or disputes connected with this site will be governed by Australia laws and will be dealt with in Australian courts.

This site and its content are made available for the purposes of shopping online with Loyalty Pet Treats and providing information about Loyalty Pet Treats products.

Reproduction of the images and text on this site for any other purposes is prohibited.

All images and textual content on this website is copyright © Loyalty Pet Treats.

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