Purchasing from Loyalty Pet Treats Online

This website (“site”) is operated by Loyalty Pet Treats (referred to in these terms of sale as “we”, “us or “our”). These terms of sale apply to your purchase of products via our site.

Loyalty Pet Treats Online gives customers convenient, easy and secures shopping.

Products displayed on this site can be purchased using MasterCard, Visa, and Pay Pal through our secure DPS payment gateway. Customers can be confident that their details are protected by the latest security mechanisms.

You will be asked to register as a member of Loyalty Pet Treats Online. With this registration, your shopping address details will be stored, saving you the effort of entering these details each time you checkout. Registering with Loyalty Pet Treats Online allows you to choose to receive emails containing special deals and promotions.

Privacy

What personal information do we collect?

Loyalty Pet Treats values our customers and respects their privacy. You may give us personal information about yourself, such as your name, address, phone number and email address as part of your use of this site. If you do not give us this information we may not be able to provide you with goods or services.

We collect information about you through our websites in an effort to improve your shopping experience, as well as communicate with you about our products and promotions. We do not sell or rent your information to third parties; however we do use other companies and individuals to perform services on our behalf, such as delivering packages, sending emails and processing payments. These companies are not authorised to use your personal information for any other purposes.

How does Loyalty Pet Treats collect information?

We may collect information about you:

1. When you register for an online account.

2. When you contact us to enquire about this site or any of our products or services.

3. Through your use of this site and the services and functionality offered through it.

Use

We will only use personal information about you for the following reasons:

1. To create an online account for you.

2. To record and process your orders.

3. To add to our database so we may inform you of specials, promotions, offers and events via email or post.

4. To improve the products and services we offer through this site.

5. To respond to your queries.

6. Any other reasons which we may notify at the time the information is collected.

Disclosure

We may share your personal information:

1. To our group companies or service providers (e.g. in order to store the information).

2. Where the disclosure is in connection with one of the purposes for which the information was collected (e.g. to courier companies to enable deliveries).

3. Where we are required or authorised by law to make disclosure.

Except as provided above, we will not share your personal information with any other third parties.

Retention and Security

We will not hold your personal information for longer than is required for the purpose(s) for which it was collected.

We will ensure that security safeguards protect the information and we will take all reasonable steps to ensure that information will not be disclosed to any unauthorised person or organisation.

Access and Correction

We will take all reasonable steps to ensure that personal information held by us is accurate and up-to-date. You are entitled to obtain from us confirmation as to whether or not we hold personal information about you and you are entitled to reasonable access to this information. You may also request:

1. That we correct this information if it is inaccurate; and

2. That your details do not appear on our database.

You can make changes to your personal information on the “My Account” page, by contacting us using the “Contact Us” page on this site.

Secure Shopping

Loyalty Pet Treats is conscious of the need for privacy and security for your Internet shopping experience.

We use sophisticated encryption technology. This means at the checkout, our servers and your PC encrypt (scramble) everything that you enter into your computer, such as credit card details, billing and delivery address. Because it is encrypted, other computers are unable to make sense of it, therefore keeping this information private.

There are visual clues on screen that tell you when you have entered a secure environment: at the bottom of your browser, the key or padlock icon, which is normally broken, becomes solid and the address of the document you are accessing begins with https:// (secure hypertext transfer protocol).

As part of the software used by Loyalty Pet Treats there are secure processes built into the store. Specifically the engine ensures:

1. Every order has a unique number

2. Every order is logged in a robust database

3. All your payment details can only be retrieved by Loyalty Pet Treats in an encrypted session

4. Confirmation emails of your order are sent to you the customer

Emails

We only email you if you want us to. We do not send unsolicited emails. When you register your email address with us, if you choose to, you go on a list to receive email announcements about products, offers and promotions from us.

Every email message we send includes an email address to which you can respond. If at any time you decide you do not want to receive our emails, simply click the unsubscribe link at the bottom of the newsletter. If you unsubscribe, you will continue to receive emails specifically related to your online orders.

Orders and Delivery

An order made via this site (“order”) is an offer to purchase one or more products. When we receive a valid order from you, we will accept this offer by confirming via email that we have received and are processing the order.

Delivery Service : Toll Ipec

Delivery Terms : ATL (See Below)

Delivery Charge : Depending on location

Delivery Time : Within 5 working days for Metro areas, 7-10 working days for country areas and 10+ working days to rural areas

Track & Trace Once your order has been shipped Toll Ipec will email you with a tracking link

Delivery Exclusions : P.O. Boxes & Parcel lockers

(including Western Australia) Depending on availability of product.

Please provide a physical delivery address to allow our courier to deliver to you. We cannot deliver to P.O. Boxes or parcel lockers. If for any reason there is an issue with your order we will contact you to provide and update and alternative options.

Free Shipping

Free shipping applies to Metro Brisbane, Sydney, Melbourne, Adelaide, and Perth. To achieve free shipping you must spend $220.00 or more on your order. You will see a free shipping option in the final checkout stage. Please be sure to tick this box as your shipping method.

If your post code does not come up when placing your order please contact LPT for a quote on your freight as you may find that you are in the Toll Ipec remote listings.

Free shipping applies up to 20 kg (unless otherwise advised) and does not apply to special orders. Please note that free shipping prices will not apply to locations outside our listed metro cities.

If you are unsure, please don’t hesitate to contact us prior to placing your order using the ”contact us” button, otherwise if you do place an order and we are unable to offer free freight we will contact you to advise.

PO Boxes & Parcel Lockers

All LPT products are shipped via Toll Ipec exclusively, Due to this we are unable to deliver to PO Boxes or Parcel Lockers.

Authority to leave

Toll Ipec have an ATL Policy (Authority to leave), this means that the product can be left as per your instructions without you having to be there to sign for the product. This is common practice by the couriers & a system we have been using with our clients for many years now. Considering the busy life styles of most people this is an extremely convenient way to receive your LPT products. Please be sure to leave any specific delivery instructions when you place your order in the delivery note section as LPT do not do re-deliveries due to the high costs couriers put on this.

Tracking your order

Once Toll Ipec picks up your order, you will receive an email with a Toll Ipec consignment number, so you can track your delivery on the Toll Ipec website. Remember that Toll Ipec do not deliver to PO Boxes,

Approximate delivery times within Australia from when item is shipped:

Major Capital Cities, within 5 working days

Regional Areas, 7-10 working days

**Remember that LPT manufacture 100% pure products in their facility. This means there are situations that arise when certain products are unavailable for processing immediately. This will delay delivery times until product is processed.

Product Descriptions

The products will comply, in all material respects, with their product descriptions appearing on this site at the time when you submit the order. If a product does not comply with its product description, you may return the product(s) and accept a refund or exchange the product(s) – for more information please see our Returns page.

Returns

We stand by the quality of our products and we make things right if you are not satisfied with your purchase. You can return any products to receive a refund of the purchase price or exchange the products within 24 hours of receipt (for any reason), provided that the products are returned in their original condition with original or appropriate packaging and invoice.

To return products please email us on sales@loyaltypettreats.com  and we will advise you on how best to return the goods to us.

Pride Ourselves

We take pride in ensuring that your purchase arrives to you safely & in good order. To help with this we package most orders into cartons & tape securely to add to the protection of your product. Orders that are in satchels are packaged firmly & secure to protect your purchase. This means that your product leaves us in perfect condition and we trust our couriers to deliver it to you in the same condition as it left us.

Pricing

The prices for the products listed on this site are in Australian dollars (AUD$) and do not include any delivery charges. Loyalty Pet Treats reserves the right to amend or rectify any errors in pricing or product specification within 24 hours of being notified of it or after an order has been processed.

Website Terms of Use .

This website (“site”) is operated by Loyalty Pet Treats (referred to on this site as “the Company, “we”, “us” or “our”). Your use of this site is governed by these terms of use. By accessing and browsing this site you agree to be bound by these terms of use. We make this site available to you to in order to provide information about our products and services and enable you to purchase these products and services from us online. By accepting these terms of sale, you confirm your acceptance of the Terms of Use.

Intellectual Property Rights

All intellectual property on this site, including without limitation any trade marks, text, graphics and copyright, is owned by us or our content suppliers. We are the exclusive owner of all rights in the compilation, design and layout of this site.

Right to Use Site and Content

You may use this site only for the purposes for which it is provided. You must not use this site for fraudulent or other unlawful activity or otherwise do anything to damage or disrupt this site.

You may reproduce, copy and distribute the content of this site provided you only use that content for informational, non-commercial purposes and any reproduction includes a prominent acknowledgement of the Company’s rights in the relevant content. You may not reproduce copy or distribute the content on this site for any other purpose of in any other way without the Company’s prior written consent.

If you wish to link to any part of this site, you must get the Company’s prior written consent.

Your Information

Please ensure that any information that you provide when creating an account with us on this site is correct, complete and up-to-date and please advise us as soon as possible if any of this information changes or you become aware of any inaccuracy in the information you have provided. If you are providing information about a person other than yourself, you warrant that you are authorised by that person to provide that information.

You are responsible for maintaining the confidentiality of your account and password and for preventing unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that your password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Content

We endeavour to ensure that any content will be current, accurate or complete when you access it. However, we will take steps to correct any error or inaccuracy in any content which is brought to our attention within a reasonable time.

This site may from time to time contain content provided by third parties and links to third party sites. This is provided for your convenience only and we are not responsible for any third party content on our site or any site to which our site contains links. The inclusion of any such content or link does not imply our endorsement or approval of any linked website or any association with its owners or operators.

You must make your own assessment of the suitability of the content for your own purposes. You are solely responsible for the actions you take in reliance on the content on, or accessed through, this site. We may change the content on this site at any time without prior notice.

Force Majeure

We will not be responsible for any delay or failure to comply with our obligations under these terms of sale if the delay or failure arises from any cause which was beyond our reasonable control. This does not affect any of your statutory rights.

Consumer Guarantees Act

If the products are subject to Australian Consumer Law, you may have statutory rights and remedies which are not excluded nor limited by the above provisions unless you are acquiring the products for business purposes, in which case all of the above exclusions and limitations will apply and the Australian Consumer Law will not apply.

All Liability Excluded

To the extent permitted by law:

1. all warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limitation, suitability, fitness for purpose, accuracy or completeness of this site or the content on or accessed through it; and

2. We will not be liable for any damages, losses or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the content on or accessed through it.

If the products are subject to Australian Consumer Law, you may have statutory rights and remedies which are not excluded nor limited by the above provisions unless you are acquiring the products for business purposes, in which case all of the above exclusions and limitations will apply and the Australian Consumer Law will not apply.

Additional Terms

Additional terms and conditions may apply for certain products or services which may be available through this site and any such additional terms and conditions must be read in conjunction with these terms of use.

Amendments

We may amend these terms of use from time to time, so you should check and read these terms of use regularly. By continuing to use this site after any such amendment, you are deemed to have agreed to the amended terms of use.

Jurisdiction and Governing Law

These terms of use and any matters or disputes connected with this site will be governed by Australia laws and will be dealt with in Australian courts.

This site and its content are made available for the purposes of shopping online with Loyalty Pet Treats and providing information about Loyalty Pet Treats products.

Reproduction of the images and text on this site for any other purposes is prohibited.

All images and textual content on this website is copyright © Loyalty Pet Treats.