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FAQ

Q. What is a manufacturer??

Answer. A company that receives raw materials, then processes these materials in a manufacturing process that produces a finished product.

Q. Is Loyalty Pet Treats a manufacturer??

Answer. Yes we are an Australian pet treat manufacturing company not simply marketers whose product is made by someone else and branded under another name.

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Q. What can you guarantee being a manufacturer??

Answer. We can guarantee all pet treats we sell are manufactured by us and we can assure you of its composition and quality!

Q. Where do you source your raw products??

Answer. All products are sourced directly through accredited Australian abattoirs and fisheries.

Q. Are Loyalty Pet Treats produced under accreditation??

Answer. Yes we have accreditation for what we do, we are happy to supply a copy of our accreditation to confirm it.

Q. What accreditation do you have??

Answer. We have Safe Food Queensland and HACCP SCI Qual International.

Q. Why is having accreditation important??

Answer. Having accreditation is very important to manufacture healthy pet treats , you can be guaranteed that we at Loyalty Pet treats take our accreditation seriously, we have tractability, and we know who supplied us what product, all Loyalty Pet Treats management & staff practice high food standards for your safety & the safety of your pets. Ask your supplier if they have accreditation, just don’t take their word ask them for a copy of their accreditation. You could poison yourself & your pet if you don’t use accredited suppliers.

Q. What does having accreditation mean??

Answer. HACCP provides our businesses with a cost effective system for control of food safety, from ingredients right through to production, storage and distribution to sale and service of the final consumer. The preventive approach of HACCP not only improves food safety management but also complements other quality management systems. The main benefits of HACCP are:

  • Saves your business money in the long run
  • Avoids you poisoning your customers
  • Food safety standards increase
  • Ensures you are compliant with the law
  • Food quality standards increase
  • Organises your process to produce safe food
  • Organises your staff promoting teamwork and efficiency
  • Due diligence defence in court.

Q. What makes Loyalty Pet Treats so appealing to pets??

Answer. The love and care that our amazing staff put in to each product, you hear them say “it’s all for the pets with love”. The freshness, the aroma, the nutritional goodness and the quality is second to none, all – naturally sealed in by the Nutrieseal™ process.

Q. Where do you buy Loyalty pet treats from??

Answer. We don’t buy them from anyone, we are manufacturers, we receive the raw products, and then we Nutrieseal™ process the products that produce the finished Loyalty Pet Treat products.

Q. What makes Loyalty pet treats so Nutritional??

Answer. It is how our treats are manufactured with our patented state of the art Nutrieseal™ process that locks in the nutrition and flavour, without cooking or air drying.

Q. What is Nutrieseal™??

Answer. The Nutrieseal™ process is a state-of –the art food drying systems by way of using very low temperatures and a sealed environment in which the drying takes place.

The low temperature moisture extraction and the re circulation of the drying air retains the maximum amount of flavours and odours in the food and has the minimum effect/degradation of organics/nutrients within the food structure.

All product is pasteurized at a critical phase of the process to ensure all pathogens are killed. The level of moisture retained in the product ensures that pathogens cannot live in the product post drying.

Q. What is the difference between Nutrieseal™ and other systems used for drying pet treats??

Answer. Nutrieseal™ process uses very low temperatures in a fully sealed and purified environment in which to dry the products without drawing air from outside its own enclosed environment. Other systems use extreme heat; like oven cooking or air drying they blow hot air over the products to dry product. Theses drying systems are cost effective but are far inferior ways of drying, they do denature the finished products nutritionally and the aroma of the product usually has a very strong unpleasant odour. If it stinks something is not right & if you won’t put it in your mouth why would you feed it to your pet? Pets have higher sensitivity to smell and taste and they can tell the difference.

Q. How do I know I am buying Australian Manufactured??

Answer. We at Loyalty pet treats only sell the products that we manufacture ourselves that is a 100% guarantee. We do not buy anyone else’s pet treat products in and on sell them. As we are in the business we see quite a few misleading claims & false truths in the industry; product that is not labelled correctly, product that is not what it really is, product that is imported & you don’t realise it!!! This is all very misleading & deceptive

Q. Making claims about our product?

Answer. We can make claims about our products as we know how nutritionally good they are and about the exceptional quality, how much work and love goes into producing our amazing products. All product information we supply has been tested by independent NATA accredited laboratories.

  • Can your supplier make these claims?
  • Do they know who actually manufactured the original product? Does it come from the same producer each time?
  • Was the manufacturer accredited? Ask them to show a copy of their accreditation.
  • What country did it really came from?
  • Has the product been pasteurised?
  • Can pathogens grow (i.e. can product ‘spoil’) in the packet due to higher moisture levels?
  • Does product need to be refrigerated, or resealed to preserve its safety before/after opening?
  • Do your suppliers/ distributors/on sellers have insurance.

Some suppliers don’t have insurance or accreditation in place, these are very expensive & time consuming extra costs that us genuine manufactures must cover. For those that don’t have these they are a cost they don’t have to add into their bottom line & pass onto you.
These are a few simple questions that should be asked, you can buy cheap but will it be worth it in the end?

Q. Are Loyalty Pet Treats fattening for my pet??

Answer. No like everything please feed in moderation, with Loyalty Pet Treats the bad fats have been carefully trimmed off before processing. Many others treats in the market are processed with fat on as it is so much quicker than cutting it all off, then they are cooked just like a roast in the oven and packaged, end result is a smelly product and a bag of grease. Yuk!

Q. What are Loyalty Pet Treats made of??

Answer. They are made of pure 100% meat and or offal.

Q. Do Loyalty Pet Treats have any preservatives, additives, fillers, binding agents, salt, and sugar added to them??

Answer. Absolutely no, no, no, no our treats are totally free of everything, they are pure 100% meat and or offal.

Q. Why do some pet treats stink??

Answer. It is the way they are processed, get them in and get them out as quickly as possible. Most are cooked at a high temperature. IF IT STINKS SOMETHING IS NOT RIGHT!!!! If you won’t put it in your mouth why would your feed it to you pet!!!

Q. Why are your products Ultra-Premium??

Answer. Our exclusive dehydration process enables a variety of meats & offals products to be produced without the use of artificial colourings, preservatives or additives. The low processing temperatures mean the natural meat & offal flavours and aromas are retained, high protein, natural fats and the nutritional goodness is retained without any modification.Other use high tempreture or cooking that destroys the natural properties of the meats & offals.

Q. How do you compete against all the other cheap pet treats??

Answer. We dont compete against cheap treats! We stand alone for our ultra-premium quality, there are plenty of willing suppliers for cheap pet treats but we will never compromise our quality.

Address

Please call or email us on the following details if you have any enquiries.
Phone: 07 5499 7211 (outside of Australia: +617 5499 7211)
Postal Address: PO BOX 3449 Caloundra DC QLD 4551 Australia.
Factory Address: 3/20 Enterprise Street Caloundra 4551 Queensland

Loyalty Pet Treats 100% Australian

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