Orders and Delivery
An order made via this site (“order”) is an offer to purchase one or more products. When we receive a valid order from you, we will accept this offer by confirming via email that we have received and are processing the order.
Delivery Service : Toll Ipec, Fastway (we reserve the right to send orders 400 grams & under via Australia Post if viable)
Delivery Terms : ATL (See Below)
Delivery Charge : Depending on location
Delivery Time : Within 5 working days for Metro areas, 7-10 working days for country areas and 10+ working days to rural areas, depending on choice of courier. Please note that the couriers are not part of Loyalty Pet Treats, they are independent operators & as such Loyalty Pet Treats has no control over exact delivery times.
Track & Trace Once your order has been shipped Couriers will email you with a tracking link.
Delivery Exclusions : Post Office, P.O. Boxes & Parcel lockers.
(including Western Australia) Depending on availability of product.
Please provide a physical delivery address to allow our couriers to deliver to you as they cannot deliver to Post Offices, P.O. Boxes or parcel lockers, only Australia Post Can do this. If for any reason there is an issue with your order we will contact you to provide and update and alternative options.
Please note that Loyalty Pet Treats cannot guarantee same day dispatch of any order placed. Most orders will be dispatched within 12 to 24 hours from receiving your order wherever possible.
Free shipping applies to Metro Brisbane, Sydney, Melbourne, Adelaide, and Perth. To achieve free shipping you must spend $220.00 or more on your order for online not Wholesale. You will see a free shipping option in the final checkout stage. Please be sure to tick this box as your shipping method.
If your post code does not come up when placing your order please contact LPT for a quote on your freight as you may find that you are in the couriers remote listings.
Free shipping applies up to 20 kg (unless otherwise advised) and does not apply to special orders. Please note that free shipping prices will not apply to locations outside our listed metro cities.
If you are unsure, please don’t hesitate to contact us prior to placing your order using the ”contact us” button, otherwise if you do place an order and we are unable to offer free freight we will contact you to advise.
Post Offices, PO Boxes & Parcel Lockers
All LPT products that are shipped via Toll Ipec or Fastway, are unable to deliver to Post Offices, PO Boxes or Parcel Lockers. Orders under 400 grams & less we may choose to send via parcel post at our discretion.
Authority to leave
Couriers have an ATL Policy (Authority to leave), this means that the product can be left as per your instructions without you having to be there to sign for the product. This is common practice by the couriers & a system we have been using with our clients for many years now. Considering the busy life styles of most people this is an extremely convenient way to receive your LPT products. Please be sure to leave any specific delivery instructions when you place your order in the delivery note section as LPT do not do re-deliveries due to the high costs couriers put on this.
Tracking your order
Once Couriers pick up your order, you will receive an email with a consignment number, so you can track your delivery on the selected couriers website. Remember that Toll Ipec do not deliver to PO Boxes,
Approximate delivery times within Australia from when item is shipped:
Major Capital Cities, within 5 working days
Regional Areas, 7-10 working days
**Remember that LPT manufacture 100% pure products in their facility. This means there are situations that arise when certain products are unavailable for processing immediately. This will delay delivery times until product is processed.
We stand by the quality of our products and we make things right if you are not satisfied with your purchase. You can return any products to receive a refund of the purchase price or exchange the products within 24 hours of receipt (for any reason), provided that the products are returned in their original condition (unopened) with original or appropriate packaging and invoice.
To return products please email us on firstname.lastname@example.org, it is the customers responsibility to cover the cost of an item’s return, unless we were at error.